MOANA INFINITY BROWN

Return and Exchange Policy

At Diana Korr, we are committed to delivering 100% original products and ensuring 100% customer satisfaction. Here's everything you need to know about our return and exchange process:

Return & Exchange Policy:
👉We offer a 7-day return and exchange policy from the date of delivery.
👉Please note, during sale promotions such as End of Season Sale (EOSS) or festive seasons, etc., we do not offer returns.

Shipping Charges:
👉Customers are responsible for the return shipping charges for exchanges.
👉Shipping charges are non-refundable.

Condition for Return & Exchange:

👉Returns are only accepted for handbags with manufacturing defects. Manufacturing defects refer to problems that arise due to mistakes made during the production process.
👉Eligible returns can only be exchanged for the same SKU, subject to availability. Exchanges for different designs or colors are not possible.
👉No refunds will be issued.
👉Products must be returned in their original, unused condition, as shipped.
👉Items that are used, damaged, or altered will not qualify for an exchange.

Processing Time:
👉Once the returned product is received, please allow up to 7 business days for processing.
👉Additionally, it may take 5-7 business days for the returned product(s) to reach us.

Customer Support:
We’re here to ensure a seamless shopping experience for you! If you need assistance, please don’t hesitate to reach out:

📧 Email: support@dianakorr.com
📞 Call Us: +91 9871739194 (Monday to Saturday, 1 PM to 6 PM)

Important Notes:
👉We do not handle customer queries via WhatsApp.
👉Cancellations are not possible under any circumstances.

Thank you for choosing Diana Korr!
We look forward to providing you with a delightful shopping experience! ✨

Shipping Policy

We work with suppliers around the globe. Standard delivery takes estimated 7-10 business days for items to arrive and express delivery takes estimated 5 to 7 business days to arrive. Time frame maybe adjusted accordingly to product.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

As soon as your product ships, you’ll receive a tracking number via email or sms that will let you keep tabs of where your order is at all times.

Shipping time will start on the same day for orders placed automated process.

The days mentioned with shipping timings are referred as working day only.

Only if a customer fails to upload or update a complete address of their own or update their address, before their product is shipped then the company won't be responsible for loss of any goods or expertise and the customer has to bear all the charges. You can email us on support@dianakorr.com to update your address.

For Pre-orders

Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your item before the item arrives with us. Usually an item is restocked within 10 business days.

Please kindly note that, pre-orders can only be cancelled/refunded if the item is not shipped. However, if you wish to change your item to another item for example a different colour you might be able to you can write us an email at support@dianakorr.com . The benefit of pre ordering an item is that you will secure the product before it runs out of stock again.

Please note that dates are not guaranteed and delays may occur if you wish to pre-order an item. So please take extra caution when placing your order as we cannot entertain any refunds/cancellations/colour changes after the product is shipped.

You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at time of order placement.

For Cod-orders

Free Cash on Delivery Pan India.

If you still have any other queries you can email us at support@dianakorr.com